Job Description

Implementation Support Consultant

Core3 have been retained to recruit a rare Implementation Support Consultant opportunity offering a 4-day working week, 100% remote working, and an unlimited holiday allowance. You will be working for a growing scale-up that truly values its people plus amazing benefits.

Why Join Us?

Accurise is a growing outsourced accountancy provider and the first UK partner of cloud-based accounting software Xledger, specialising in the hospitality sector, about to embark on a brand-new vertical. They specialise in providing real-time management information to our clients and are completely cloud-based with all employees working from home. Our culture is relaxed and fun, and we care deeply about our employees' work-life balance. We are proud to have a 100% staff retention rate since inception.

How You’ll Make an Impact

In this unique Support Consultant opportunity, you will report to the CEO and work as part of a collaborative team. The successful candidate will add value to Accurise and its clients by providing strong business understanding and passion for new technologies. You will primarily work with existing customers, providing help desk support to both direct customers and partners. You will also deliver our specialist post go-live support service for customers directly after implementation, involving both on-site and off-site assistance.

We are looking for individuals with good insight into how an ERP system works, either from a consulting role or from the customer side. Ideally, you should be qualified or part-qualified with a good understanding of basic business processes. You thrive on new challenges and working in a dynamic environment, being a team player in a supportive setting. You can find good solutions and have a pragmatic attitude.

Main Responsibilities

• Providing high-quality support to customers and partners via our cloud-based support desk.
• Managing the progress of support tickets from inception to resolution, including follow-up with 3rd line support to meet our Service Level Agreement (SLA) targets.
• Encouraging customers to make the best use of the product for automating business processes.
• Delivering additional training and consultancy on-site or remotely to customers after they have gone live.
• Testing product fixes for system issues.
• Maintaining product documentation in line with new releases and UK accounting practices.
• Supporting other team members in detailed use of the product.
• Providing input into development requirements for UK localisation.
• Contributing to marketing collateral and campaigns with a customer-focused approach.
• Working with the customer success team to provide quality support services.

Why We’re Excited About You

• You are either part-qualified or qualified (ACCA, ICAEW, AAT, or CIMA).
• Experience supporting ERP systems such as Unit4/Agresso, Microsoft, SAP, Sage 200, Netsuite, or Oracle, whether with a software supplier or from the customer side.
• Strong understanding of basic business processes.
• Strong IT technical skills and understanding.
• Previous experience in a similar role.

What You’ll Get in Return

Have you ever wondered what you would do with an extra day in your life back every week? This amazing company puts people first and is pioneering the 4-day working week, paying a full-time salary for 32 hours. To top it off, they also offer an unlimited holiday allowance. The benefits for this remote Finance Analyst role include:

• Competative basic salary
• Annual bonus
• Flexible working with a 32-hour week. Core hours of 10 am-3 pm, four days per week.
• Remote and home working is required.
• Unlimited holiday allowance.
• Opportunity for growth and promotion in the future.
• Monthly team get-togethers and regular team socials (optional).
• No travel is required for this role.
• Access to an amazing office space in Bristol if required.

We invite applications from all qualified candidates who believe they meet the requirements of the role, while supporting and promoting equality and diversity to create an inclusive working environment for all.

If this advert sounds like it was written for you, please apply to this advert or reach out to me at cally@core3.co.uk // 07713035270.