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Job Title: Senior Revenue Controller
Department: Finance
Team: Revenue and Billing
Reporting to: Revenue and Billing Manager
Contribution framework: Specialist (with people management responsibility)
ADMINISTRATION\50152299\v.1 1 Classification:
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Your team
The Revenue and Billing team is a sub-team within the Finance Department. The team is responsible for ensuring that WIP is billed in a timely manner, billed right first time, and that cash is collected in line with agreed terms, supporting the effective management of the Firm’s working capital and the initiative to create a First-Class Finance team service delivery to stakeholders.
As a Senior Revenue Controller, you will play a key role within the team, providing day-to-day leadership and support to Revenue Controllers and Billing Assistants, while managing your own complex portfolio.
Your role
You will be responsible for the effective management of working capital for assigned departments and key clients, supporting Partners and lawyers to minimise Debt, WIP and Exposure. In addition, you will have line management responsibility for Revenue Controllers and Billing Assistants as part of a small team, ensuring high standards of performance, development, and engagement across the team.
You will act as a senior point of expertise for revenue control and billing matters, supporting continuous improvement and acting as a role model for best practice.
What you’ll be doing
Working Capital Management
• Lead regular review meetings with Partners and lawyers to review Debt, WIP and client/matter balance issues, taking ownership of complex matters within your assigned areas.
• Ownership and oversight of data recorded on the Collections system for assigned clients and team portfolios.
• Ensuring timely and accurate updates to the Collections system to enable effective tracking of outstanding invoices.
• Working with the team to recommend and implement appropriate process and procedures to ensure payments are received in line with agreed terms.
• Ensuring team compliance with the Firm’s revenue control policies and the discount/write-off policy.
ADMINISTRATION\50152299\v.1 2 Classification:
• Negotiating with clients to agree payment plans where required.
• Liaising with the debt recovery team to escalate unpaid bills for legal action where appropriate.
• Supporting finance management with regular and ad-hoc reporting and working capital insights.
• Support with setting billing and cash targets.
Client Focused Activities
• Overseeing the set-up of key clients to ensure bills are raised correctly first time.
• Coordinating and overseeing the monthly billing and cash collection cycle.
• Ensuring client-specific billing requirements are understood and met across the team.
• Ensuring bills are submitted in line with client deadlines and queries are resolved effectively.
• Reviewing complex bills to ensure accuracy, including correct rates and narratives.
• Collaborating with the wider firm to ensure client needs are met.
Billing and Process Improvement
• Acting as a point of escalation for complex billing, charge rates, e-billing and use of the Practice Management system to ensure the team are supported and complex issues are resolved
• Supporting the testing and implementation of new billing and charge rate related processes and systems.
• Ensuring training materials and process documentation are kept up to date.
• Proactively identifying opportunities for process and efficiency improvements and supporting change across the team and wider business.
• Support the monthly financial controls process.
Line Management
• Providing day-to-day line management for Revenue Controllers and Billing Assistants.
• Allocating work, monitoring workloads, and ensuring service levels are met.
• Ensure integrity checks (e.g. missing ranks, VAT jurisdictions, missing time) are run as required.
• Supporting performance management, including objective setting, feedback, and development conversations.
• Coaching and developing team members to build capability and resilience within the team.
• Supporting the onboarding and training of new starters.
• Acting as an escalation point for complex or sensitive issues.
What we need from you
Personal Characteristics
• Confident with excellent communication skills and the ability to influence at all levels.
ADMINISTRATION\50152299\v.1 3 Classification:
• Professional, diplomatic, and credible when dealing with Partners, lawyers, and clients.
• Highly organised, with strong attention to detail and the ability to manage competing priorities.
• A proactive, curious and flexible approach with the ability to adapt to and lead a team through change.
• A supportive team leader and role model.
Essential
• Proven experience in revenue control, credit control, and cash collection within a professional services environment.
• Experience of managing complex client portfolios and stakeholder relationships.
• Demonstrable experience of line managing or mentoring others.
• Ability to deal confidently with senior management.
• Strong Microsoft Excel skills.
Desirable
• Legal or similar partnership experience.
• Chartered Institute of Credit Management qualification.
What you’ll bring to the team
At each stage of your career at Burges Salmon, expected behaviours are clearly set out in your Contribution Framework. These frameworks form the basis of your annual performance review and career aspiration conversations.
This role aligns to the Specialist framework, with the following key expectations:
• Planning and Performance – applying specialist expertise to support the Firm’s strategy.
• Improvement and Innovation – driving efficiencies and continuous improvement.
• Stakeholder Support – understanding business needs and delivering commercially aligned outcomes.
• Collaboration – working effectively across teams to support key objectives.
• Developing Others – actively supporting the development of team members through coaching, knowledge sharing, and role modelling.
The duties listed in this job description may be subject to variation by the Firm as necessary for reasonable business purposes.